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Dover Downs Hotel & Conference Complaint - Dover Downs Hotel - Filthy (unsafe) Pool and Hot Tub / Threatened by Staff - Fitness Center / Pool / Sauna (hot tub)
Dover Downs Hotel & Conference Complaint

Dover Downs Hotel & Conference Complaint

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Dover Downs Hotel - Filthy (unsafe) Pool and Hot Tub / Threatened by Staff - Fitness Center / Pool / Sauna (hot tub)


Stayed at Dover Downs Hotel & Casino on Friday, 8/7/15. Fitness Center smelled like cat urine, pool and hot tub were covered with mold, mildew and slime. We chose to stay in the hotel to use these amenities. Asked for review of bill when checking out (due to lack of services) and were threatened by Reservations Clerk -- who refused to get us a manager to speak with. She told us SHE was in charge ... then reminded me that she had my home address and credit card information. She also refused to provide me with receipt/hotel folio. We took tons of pictures and contacted the Delaware Division of Public Health. No exaggeration about the pool/hot tub ... it was FILTHY.


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